Returning your Honda Contract Hire vehicle

As you approach the end of your contract with Honda Contract Hire, we want to help you avoid unnecessary charges, so we’ve put together this guide to returning your vehicle.

It outlines the returns process as well as what is expected of you, in line with our policy.

To ensure we treat all our customers fairly and consistently, we use the industry standard guidelines provided by the British Vehicle Rental and Leasing Association’s (BVRLA) to determine whether any charges should apply. You’ll find more on this below.

• We’ll contact you several months before the end of your contract, to discuss your options. So please make sure your contact details are up to date and if anything has changed, contact your Honda Contract Hire representative to let us know.
• As you near the end of the contract, you’ll then need to contact us to arrange a date for inspection and collection. We don’t automatically collect the vehicle at the end of your contract - you have to contact us to arrange collection. You can choose a date that suits you, as long as it’s a weekday and you’ve given us at least 5 working days’ notice. Vehicles can be collected at any time between 8am and 6pm on the collection date, so you’ll need to be available throughout. If you need to cancel the appointment for any reason, you must notify Honda Contract Hire before 3pm on the day prior to the collection. If you don’t notify us within this timeframe, you will be charged. You can request a vehicle collection online here.
• Before the collection date, go through the steps below (‘What you need to do before collection’) to help prevent unnecessary charges.
• On collection day, an inspector will carry out a thorough independent assessment of the vehicle to check for damage. This usually takes around 40 minutes. At the end, you’ll be asked to check and sign the report to confirm that the vehicle has been inspected and collected. We will then take the vehicle away.
• We aim to review the inspector’s report and get back to you with a copy of the damage report and any charges due within 48 hours. You then have 5 working days to discuss the schedule with us before we issue your final invoice.

Updated May 2024

This document is designed to give a clear understanding of acceptable and unacceptable damage to cars returned.

Download our Car Damage Charge Matrix (PDF)

BVRLA Car guide

BVRLA Van guide

BVRLA Minibus Guide

If you have any questions about the returns process, or anything else relating to your leased vehicle, please email VehicleReturn@hondacontracthire.co.uk. or call 0345 266 5302 (Mon-Fri, 9am-5.15pm).